Kyrgyzstan clarifies procedure for responding to electronic civil appeals

President Sadyr Japarov signed a law that clarifies the procedure for reviewing electronic appeals from citizens submitted to state bodies and local self-government agencies. Now, for appeals filed electronically, the default response will be provided in the same format. A paper response can be obtained upon the applicant's request.

The law was adopted by the Jogorku Kenesh on October 15, 2026. The amendments are aimed at simplifying interaction between citizens and state agencies amidst ongoing digitalization.

According to the document, appeals received through the state electronic messaging system, other information systems, official websites, and the email of state bodies are subject to review in the established manner.

The response to an electronic appeal is generated in the electronic document management system, signed with an electronic signature, and sent to the citizen at the email address provided by them.

If the applicant did not specify an email address, the response will be sent to the inbox from which the appeal was received, using the official email address of the state body or local self-government agency.

At the same time, the citizen retains the right to receive a paper response. To do this, it is necessary to indicate a request in the appeal to send it to a postal address.

In addition, state bodies, local self-government agencies, and officials are required to inform citizens about the results of the review of appeals and decisions made in the same form in which the appeal was received, unless the applicant has chosen another method of receiving the response.

Recall that back in February 2024, Economist.kg reported on the introduction of a unified appeals system via the Tunduk state portal. It allows users to submit proposals, applications, and complaints, track their status, and receive responses electronically.

In July 2025, Kyrgyzstan strengthened the liability of officials for violations in reviewing citizens' appeals. In particular, fines were introduced for unjustified refusal to accept or review an application, violation of established deadlines, and failure to provide a response.

In June 2026, deputy Toktobubu Ashymbaeva proposed changing the procedure for submitting electronic appeals by phasing out email as one of the official channels. Instead, it was proposed to use a guaranteed message delivery service and other digital platforms.